Refund policy
We want you to love your Wulcane bag. If something isn't right, here's how we handle it.
Exchange window You can request an exchange within [7 days] of delivery, provided the product is unused, undamaged, and in its original packaging with tags intact.
What's eligible
- Manufacturing defects
- Wrong item delivered
- Size/color mismatch from what was ordered
What's not eligible
- Used or damaged-by-customer items
- Change of mind after use
- Items without original packaging/tags
Refunds Since we're a small, self-manufactured brand, we currently offer exchanges and store credit rather than direct refunds, except in cases of defect or wrong item — [confirm this policy or update to "refunds to original payment method" if you prefer].
How to request Email us at [wulcanec@gmail.com] or message us on [Instagram/WhatsApp] with your order number and photos of the issue within the window above. We'll guide you through the next steps.